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Welcome to Trazenie! Come Explore!

We are open for Pre-orders!

FAQ

FAQ

What does Trazenie mean?

Trazenie is an amalgamation of the the words, Zany (amusingly eccentric) and Ostranenie (encouraging people to see common things as strange, wild or unfamiliar. Defamiliarising what is known in order to know it differently or more deeply.)

Are your products Vegan ?

Yes. Vegan products are products that do not contain animal ingredients or animal derived ingredients. In cosmetics that would include but is not limited to, honey, beeswax, lanolin, collagen, albumen, carmine, cholesterol, gelatin etc. Our products do not contain any animal ingredients or animal derived ingredients. All our products are vegan.

Are your products Cruelty-free?

Yes. Cruelty free products are products that have not been tested on animals and/or have at no point have caused harm to animals. We are a Cruelty-free brand, none of our products have been tested on animals nor have they at any point caused harm to animals.

Are your Beauty products Paraben free?

Yes. Parabens are a class of preservatives and have been linked to disruption of hormone function. Our products are Paraben free.

Where do you manufacture your products?

All our products are Made in India with a whole lotta Pyaar.

Do you offer COD?

Unfortunately we do not accept any Cash on Delivery orders.

How do I contact customer service?

You may use the contact form on the website. You can reach us via Whatsapp and Email:
Whatsapp: +91 8454847994
Email: care@trazenie.com

How long will customer service take to respond?

We take upto 2 business days to respond to all queries.

Shipping questions

How long will it take for me to receive my order after my order is placed?

Processing times defer for each product. Clothing products usually take longer to process and ship as the clothing is made to order, in order to minimise wastage. However, rest assured you will receive updates on your contact information regarding your order status. You can always contact us for any further queries.

Do you ship internationally?

Yes! We ship our clothing and jewellery internationally.

Please note custom duties are not inclusive in the price. It will have to be borne by you.

Returns questions

What is your return policy?

Unfortunately, we have a strict no return policy. Due to the nature of our products we cannot offer returns. In the rare instance where you may have received the incorrect or damaged product, we will replace the same for you. Concern has to be raised within 24 hours of delivery.

Secure transactions

Transactions are handled with bank-grade security.

Simple checkout

Our secure checkout is quick and easy to use.

Get in touch

Have questions? Get in touch with us at any time. You can reach us via Whatsapp and Email: Whatsapp: +91 8454847994 Email: care@trazenie.com

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